Orders
Add the desired products to your cart, then click "Checkout". Follow the steps: delivery, payment, confirmation. You will receive a confirmation email.
You have 2 hours after validation to modify or cancel your order by contacting our customer service. After that, the order is in preparation and can no longer be modified.
A tracking number is sent to you by email as soon as your order ships. You can also check the status of your order in your account under "My Orders".
We accept credit cards (Visa, Mastercard, American Express) via Stripe. All payments are secured by 256-bit SSL encryption and processed directly by Stripe.
Shipping
Standard delivery: 3 to 5 business days. Express delivery: 1 to 2 business days. Orders placed before 2 PM are shipped the same day (excluding weekends).
Standard shipping is free for orders over €60. Below this amount, shipping costs are €5 for standard delivery and €12 for express.
Yes, we deliver throughout the European Union. Delivery times range from 5 to 10 business days depending on the country. Additional charges may apply.
If your package hasn't arrived within the expected timeframe, first check your tracking number. If the issue persists, contact us and we'll open an investigation with the carrier within 48 hours.
Products
Yes, all our products are certified organic by Ecocert. Our plants are selected from local and European producers who respect the environment. Certificates are available on request.
Store your infusions in a dry place, away from light and odours. Once opened, reseal the packaging. The optimal shelf life is 18 months.
Some of our products may contain traces of nuts, gluten or other allergens depending on the variety. The complete ingredient list appears on each product page. If in doubt, consult your doctor.
Returns & Refunds
You have 30 days from receipt to return an unopened product. Food products that have been opened cannot be returned for hygiene reasons, except for defects.
Log in to your account, go to "My Orders", select the order and click "Return an item". We will send you a prepaid return label by email.
Once the returned package is received and verified, the refund is processed within 5 to 10 business days to your original payment method.
My Account
Click the account icon at the top right of the site, then click "Create an account". Enter your information and validate your email address. You will then have access to order history and exclusive offers.
On the login page, click "Forgot password". Enter your email address and you will receive a reset link valid for 1 hour.
To delete your account, send us a request via our contact form. In accordance with GDPR, we will delete your data within 30 days.
